Account and data deletion

Your Jibby Chat account, and your account in the other Jibby Suite modules, is created and administered by the organization you belong to (the company that subscribes to Jibby Suite), through its administrator. Soluciones Industriales de Transformación Digital, S.A.S. provides the service to that organization and processes your personal data as described in Privacy notice.

Even though your organization manages the account, you can request the deletion of your account and personal data directly from Soluciones Industriales de Transformación Digital, S.A.S. through any of the channels described on this page, without going through your organization.

Your organization can also deactivate your account, for example when you leave it. In that case the same deletion and retention rules described here apply.

You can submit your request through any of these three channels:

1. The form on this page. Fill in the form shown below. This is the most direct option, because the request reaches the support team with the information needed to process it.
2. Email. Write to soporte@jibby.mx with the subject "Eliminación de cuenta" (Account deletion).
3. Through your organization's administrator. Ask the person who administers Jibby Suite at your company to deactivate your account or to forward the request to our support team.

What the request must include

• Your full name, as it appears in your profile.
• The email address the account was registered with.
• The name of the organization (company) you belong to.
• Optionally, the reason for the request. You are not required to give one.

To protect your account, before deleting it we may write to the registered email address to confirm that the request comes from you. No account will be deleted based on a request we cannot verify.

When we process your request, we delete the information associated with your account in Jibby Chat and in the rest of Jibby Suite:

• Profile and login account: name, email address, user identifier and your link to the organization. The account is removed from the authentication system and can no longer be used to sign in.
• Push notification token registered for your device, so you stop receiving notifications.
• Technical device information associated with your account.
• Messages, photos and files you sent in any Jibby Chat conversation.
• Data in other Jibby Suite modules associated with your account in the modules your organization has subscribed to, except for the records that must be retained for the reasons described in the next section.

About messages already delivered: a conversation involves several people. Messages, photos and files you sent that have already been delivered may remain visible to the other participants as part of their own conversation history. If you also want them removed from the other participants' conversations, your organization can request it, since it administers its team's conversations.

Deletion is not absolute in every case. We keep only what the law or a contractual relationship requires us to keep, for the strictly necessary period:

These records are kept with restricted access, blocked from any other use, and permanently deleted when the corresponding period expires.

• Acknowledgment of receipt: within a maximum of 5 business days from receiving your request, we will confirm by email that we received it and, if needed, ask for any missing information to verify it.
• Deletion completed: deletion is completed within a maximum of 30 calendar days from receipt of your request. When it is done, we will send a confirmation email to the account's address.

If your request arrives through your organization's administrator, the timeframes count from the moment our support team receives it.

• You lose access to all of Jibby Suite. The account is the same for every module (Jibby Chat, Human Resources, Asset Control, Procurement, Cash Control and any others your organization has active), on both the web platform and the mobile apps. Once it is deleted, you can no longer use any of them.
• Your organization is notified. We will inform your organization's administrator that the account has been deleted, so they can reassign any tasks, assets or responsibilities that were linked to you.
• It is irreversible. Once completed, the deleted information cannot be recovered. If you later need to use Jibby Suite again, your organization's administrator will have to create a new account, which will not keep your previous history.

Uninstalling the app does not delete your account or your data. To delete them, submit the request through one of the channels described on this page.

Deleting your account is one way of exercising the right of cancellation provided for in Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares). In addition, you can exercise at any time your rights of access, rectification, cancellation and objection (known as ARCO rights), and withdraw any consent you have given us for the processing of your data.

You can exercise these rights by writing to soporte@jibby.mx. We will reply within a maximum of 20 business days. The full procedure, the requirements for the request and the information on how we process your data are in our privacy notice: Privacy notice.

If you believe your request was not handled correctly, you can contact the competent personal data protection authority in Mexico.

For any question about this procedure or about the status of your request:

• Email: soporte@jibby.mx (subject "Eliminación de cuenta").
• Data controller: Soluciones Industriales de Transformación Digital, S.A.S., Ciudad del Carmen, Campeche, México.
• Support center and frequently asked questions: Support.

The deletion request form is shown below.