We're here to help.

Accounts are created by your organization's administrator from Jibby Suite. If your company already uses Jibby Suite, ask them to onboard you; you'll receive your credentials by email. If your company doesn't use Jibby Suite yet, request a demo from the contact page.

Ask your administrator for a reset or write to soporte@jibby.mx from your account's email address and we'll help you regain access. For security reasons we will never ask for your current password.

Write to soporte@jibby.mx with the user's name, the conversation and, if possible, a screenshot. We review reports of objectionable content within 24 hours and can remove the content, block the user or suspend the account. You can also go to your organization's administrator, who is able to suspend users.

You can request it on the account deletion page or by writing to soporte@jibby.mx. We acknowledge the request within 5 business days and complete the deletion within 30 days at most.

Check your internet connection and make sure you have the latest version of the app installed. Close the app completely and open it again. If the problem persists, write to us with your phone model, operating system version and the approximate time it happened.

Only the participants of each conversation. Jibby does not sell data or show advertising. Read the privacy notice to learn which data is collected and for what purpose.